Post Covid19 Responsiveness of Supply Chain Management Operations Within Saudi Health Sector

Abstract

This study explored how COVID-19 drastically changed Saudi healthcare supply chain management (SCM) responsiveness. Researchers took into perspective specific areas of change which included (Logistics optimization, Supplier management, Data accuracy, Speed of response, Quality control, and Risk management). To achieve the study's main goal, quantitative methodology was adopted, and a questionnaire was distributed on (177) operations and quality control managers within governmental hospitals in Saudi Arabia. Results of study indicated that responsiveness of SCM operations within Saudi healthcare sector witnessed an increased efficiency, enhanced safety, improved cost, resource management, and smarter inventory management. Furthermore, the implementation of new technologies such as artificial intelligence (AI), block-chain, and the Internet of Things (IoT), increased traceability, greater visibility, and updated forecasting capabilities. Finally, successful execution of the supply chain initiatives resulted in improved customer satisfaction, enhanced agility, and streamlined operations. The study recommended increasing the active role of university hospitals in the case of risks and emergencies.  The Saudi health sector's SCM operations' post-COVID-19 responsiveness has never been examined before. Understanding how the country's industries have been affected by the pandemic and how they may adapt to new health and safety regulations is crucial. Research on SCM efficiency could improve the Saudi healthcare.