Digital Transformation in Retail: Leveraging Electrical Systems to Adapt to Consumer Behaviours and Competitive Pressures

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Louis Yuk Su Chin, Wai Cheung Leung, Ge Yan, Ahmad Massu Ramli

Abstract

This research paper looks into details of how the company adjust to local consumer behaviour and the competitive pressure through analysis of its marketing strategy and business performance. It also dives into details of how this company explore digital tools as their e-commerce and digital marketing solutions, which has been driving the company efficiency and consumer engagement. Data highlights consumer preferences for digital shopping and how technology is involved in refining retail experience. These results stressed the key role of digital transformation and the challenges it face in an ever-evolving market. The study further illustrates how digital technology facilitates the optimization of operational processes, contributing to higher sales conversions and customer satisfaction. Findings highlight the integration of predictive analytics, mobile payment systems, and omnichannel strategies as transformative tools in the retail sector, showcasing their critical role in meeting consumer expectations and driving competitiveness

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