An Examination of the Performance Management System in the Malaysian Health and Beauty Private Sector: A Qualitative Case Study

Abstract

This paper investigates the relationship between people, processes, and performance management systems in Malaysia's health and beauty industry. It emphasizes the role of the retail sector in addressing issues and offers insights to policymakers, business professionals, and academics. The study underscores the importance of better understanding the retail industry's interactions and potential threats. Research on performance management systems in Malaysia indicates that, although they can fulfil objectives and enhance authority proficiency, there is insufficient clarity regarding effective practices. Research has concentrated on the execution of performance management systems, the significance of training and development, and the influence of various motivational factors such as feedback, leadership style, and employee self-efficacy. Nevertheless, the research is deficient in its comprehensive understanding of the influence of motivation on employees, executive management support, performance evaluation, organizational culture, and organizational disposition. Therefore, additional research is required to enhance comprehension and effective application of these systems.