Innovating Administrative Processes: Online Systems Development for a State University

Abstract

The study focuses on improving the efficiency of administrative workflows by creating integrated online systems tailored to the needs of the university's administrative staff, faculty, and management. Employing a Design Thinking approach, the research begins with an evaluation of existing workflows through empathy mapping to identify pain points and inefficiencies. The findings reveal that outdated manual processes, fragmented systems, and high workloads significantly impede productivity.  In response to these insights, a series of innovative online system solutions were designed and prototyped, emphasizing improved system integration, reduced maintenance burdens, and streamlined administrative tasks. Usability testing was conducted using the System Usability Scale (SUS), resulting in an impressive average score of 94.25, indicating that the solutions effectively meet the needs of university stakeholders while providing a user-friendly experience.  The study concludes that implementing these online systems can significantly alleviate administrative burdens, enhance workflow integration, and create a more efficient environment for staff and faculty at Quirino State University. The findings highlight the importance of user-centered design in developing technological solutions that align with the specific requirements of educational institutions, ultimately fostering improved operational efficiency and a more manageable workload for all involved.