The Relationship Between Electronic Government and Business Performance

Abstract

Abstract: E-Government can be defined as the change from traditional management into electronic management to the administrative processes offering service to the public. E-Government or the Electronic Government characterizes the combination of digital tools and systems by government entities. The main reason behind utilizing E-Government is to enhance and improve citizen needs such as internal operations, service delivery, and citizen engagement. The key dimensions that are included in this complex concept is explained as the following:  

1. Internal Government Operations: E-government mainly spotlights on developing the efficiency of internal government processes. This process is done by using a method that   is called Information and Communication Technologies (ICT). ICT provides better data management. Also, the use of ICT improves inter-departmental communication. It has simplified workflows in which costs are collectively reduced, accuracy are improved, and overall productivity is boosted.


2. Service Delivery: E-government increases public service delivery by digitizing processes. People can do most governmental processes such as tax filing, license renewals, and social welfare applications from home.  E-Government are making governmental processes more efficient and more accessible. People are not obligated to visit physical governmental offices which is time consuming and west of money for both citizens and the government.


3. Citizen Engagement: E-government boards allow citizens to interact easily and effectively with the government. The government offered many communication channels such as mobile applications, websites, and social media. The E-government communication platforms help it to get citizen feedback about the service and requirements and help people to access easily public information and to share decision-making processes. So, the government can enhance service, apply transparency and accountability in its operations.

1. Employing Information and Communication Technologies (ICT): E-government seeks to improve the public sector’s efficiency and enhance the quality of its service by changing the democratic system to a more effective technological one. E- government uses data analysis methods to avoid errors and develop integrated platforms which accelerate service delivery of processes